faq

Onepoint’s smooth rental process is designed for pleasurable living.

What is the rental process?

Our rental process is easy and efficient. Reach out via our contact form, schedule a tour, submit your application for screening and receive a reply within 24 hours. Our friendly team will answer all of your questions and address any concerns.

When is my rent due?

Rent is due on the 1st of every month.

How do I pay my rent?

We’re pleased to offer multiple, hassle-free rent payment options. You can pay via your online resident portals with free ACH payments. We recommend setting up recurring automatic payments to avoid late fees. Debit and credit cards are also accepted with a small processing fee. You can also use CashPay – walk into any convenience or large supermarket with your cash and pay your rent.

How do I set up my online portal?
How do I report a maintenance problem?

Maintenance problems can be reported via Resident App (will supply link) Please provide details and pictures to enable a quick response.

What if I have an emergency maintenance request?

In case of a true emergency, call 911. For maintenance requests, we’re on call 24/7. Simply call the property number. If you’re calling after business hours, follow the message prompts.  

What constitutes an emergency?
Here’s a list:
  • Mold
  • fire
  • AC not working over 85 degrees or heat not working under 40 degrees
  • only toilet out, hot water heater issues
  • sewage backup
  • leak from ceiling
  • water leak with rising water
  • faulty smoke or carbon monoxide detectors
  • empty fire extinguisher.
Are you pet friendly?

All of our properties are pet friendly. Pet rules and regulations vary between properties. There may be a limit on the number of pets allowed.

faq

Onepoint’s smooth rental process is designed for pleasurable living.

What is the rental process?

Our rental process is easy and efficient. Reach out via our contact form, schedule a tour, submit your application for screening and receive a reply within 24 hours. Our friendly team will answer all of your questions and address any concerns.

When is my rent due?

Rent is due on the 1st of every month.

How do I pay my rent?

We’re pleased to offer multiple, hassle-free rent payment options. You can pay via your online resident portals with free ACH payments. We recommend setting up recurring automatic payments to avoid late fees. Debit and credit cards are also accepted with a small processing fee. You can also use CashPay – walk into any convenience or large supermarket with your cash and pay your rent.

How do I set up my online portal?

(will provide information with link)

How do I report a maintenance problem?

Maintenance problems can be reported via Resident App (will supply link) Please provide details and pictures to enable a quick response.

What if I have an emergency maintenance request?

In case of a true emergency, call 911. For maintenance requests, we’re on call 24/7. Simply call the property number. If you’re calling after business hours, follow the message prompts.  

What constitutes an emergency?

Here’s a list: Mold, fire, AC not working over 85 degrees or heat not working under 40 degrees, only toilet out, hot water heater issues, sewage backup, leak from ceiling, water leak with rising water, faulty smoke or carbon monoxide detectors, empty fire extinguisher. 

Are you pet friendly?

All of our properties are pet friendly. Pet rules and regulations vary between properties. There may be a limit on the number of pets allowed.